This article, by Andrea Downing Peck, published in Medical Informatics, is about ways to optimize your patient portal. It quotes Jan Oldenburg frequently.
Recently, with my team at EY, I created a thought leadership piece on Consumer Health Engagement. The essential points are captured in my guest blog on the HFMA site:
I am passionate about the relationship between patients and the healthcare system, and especially interested in the ways that the healthcare system supports patients in taking responsibility for their own health. In particular, I have come to feel that our language about what it means to be a patient may actually encourage passivity more than engagement. Previously posted in guest blogs at Engaging Patients and HIMSS EngagingPatients.org
Earlier this month I had the opportunity to talk with Gabriel Perna an editor at Healthcare Informatics about the opportunities for patient engagement as a part of community health. That resulted in this two-part interview published in Healthcare Informatics:
“We have… to think about how we can engineer teachable moments that help people convert learning into action.”
In this blog post, James Dias, Founder and CEO of WellBe, discusses why the term “patient engagement” has turned into a buzz-word with insufficient content behind it. He quotes me as saying, “Patient engagement is a long-term journey and a new way of doing business, rather than a destination with an end point. The most important part is taking the first step, and providers should pick a starting point from which to begin.”
James ends his post with a sentiment I fully support, “With the momentum as seen at HIMSS, it is likely “patient engagement” will continue to be used as a buzzword in the healthcare arena for some time going forward. Hopefully the industry will start to sort itself out and figure out what truly qualifies as patient engagement and what doesn’t fit in this category.”
On March 25, I spoke on several panels at the Health Information Technology Transformation (IHT2) Summit in San Francisco. This article in Healthcare Informatics highlights the discussion during the Volume to Value panel in the morning.
Check out the interview in Healthcare IT News on “Smart Data is the Key to Patient Engagement” with those of us who will be speaking on a panel at the Healthcare Business Intelligence Forum, April 16-17 in Washington DC.
I’m excited to be on a panel of experts who will discuss ways data can open new paths of communication between patients and providers, enabling care coordination and paving the way toward population health.
I will be tweeting as much as I can with the official hashtag of -#HCBizIntel
The following is a post I wrote for the 2013 HIMSS Conference
Last week I found myself waiting for a plane, sharing the lone electrical outlet with another traveler. As we sat side-by-side, intimacy enforced by our shared electrical lifeline, he received a phone call that I couldn’t help but overhear. He was trying to arrange for test results to be faxed to his phone, and I could hear the urgency in his voice.
When he finished the call, I asked him (apologizing for eavesdropping) if he was trying to get medical test results. He explained that he’d received a call from his doctor’s office, telling him that his test results were “suspicious,” and he needed to see a specialist immediately. The call had made him anxious, and he was trying to get the actual results before he boarded the plane—a task that required the nurse to fax the results to his office, then his admin to scan and email them to him, a complex, cumbersome, insecure way to get the information.
“Why is this so hard?” he asked me plaintively.
Why indeed? As he talked, I thought, “that’s why we do this work!”
Getting your lab results quickly, securely, wherever you are, in a context where education is available to help you interpret them exemplifies something we all have a right to expect from the healthcare system: convenience, timeliness, clarity, access to our own data, and “nothing about me without me.”
This week, I was in New Orleans, excited about the wealth of patient engagement topics on the agenda for HIMSS13. Not long ago, it was hard to find HIMSS sessions that focused on patient engagement or the digital patient experience. Things are changing, though, and that change was evident everywhere at HIMSS13.
Tuesday, designated as “Patient Engagement Day,” offered a full track of speakers and programs dedicated to exploring what works and how to accelerate progress toward a world where patients can expect to access their health information easily and seamlessly, use technology to perform routine healthcare transactions conveniently, and communicate with their care team easily and securely.
The conference also marked the launch of a new book, Engage! Transforming Healthcare Through Digital Patient Engagement (which I had the honor of editing). In fact, Wednesday, March 6, precisely at noon, people who believed that “patient engagement can transform healthcare” clapped 10 times as a sign of their belief that we can’t and won’t get to transformation without partnering with our patients and using technology as one of the means of accomplishing it.
Were you there to show your support? If so, let me know what you thought about this patient engagement event at HIMSS13?