Have you ever tried to reconcile the bills from your doctor and the Explanation of Benefits (EOBs) from your insurance company? Frustrating, isn’t it? The provider bills come on monthly cycles; the EOBs come out whenever claims are paid. Often the amounts don’t seem to match and sometimes even the dates of service are off […]
This article in the April 2018 newsletter for HotDocsOnline, highlights a conversation with me about engagement, patient stories, and how practices can welcome patient stories as an opportunity for engagement. You can read the article below or here.</a How Patient Stories Impact Patient Engagement: A Conversation with Jan Oldenburg
This article in the July 31, 2017 edition of Healthcare IT News, by Mike Miliard features an interview with me discussing ways providers can make portals more engaging and useful, as well as a look toward future directions for portal use. You can read the article here.
This article in the July 10, 2017 edition of Medical Economics incorporates a number of quotations from me on how best to engage patients effectively. You can read the article here.
This article in the February 22 edition of Physician Practice highlights excerpts from the presentation that Dr. Kathy Nieder and I did on “The Importance of Narrative: Open Notes, Patient Stories, Human Connection.” You can read the article here.</a
This article in the November 16 edition of Healthcare IT News highlights some of the topics that Mary Griskewicz and I will talk about in our HIMSS 17 session on February 20, “The “P” is for Participation, Partnering and emPowerment.” You can read the article here</a
In this podcast, brought to you by RelentlessValueHealth, I talk about my move away from talking about “patient engagement” to talking about “personal health engagement” as well as how we can move toward healthcare transformation by honoring and valuing patient and individual’s perspectives. Listen to the Podcast Now
In this post I talk about some of the lessons learned from the 27 patients featured in the book Participatory Healthcare. I highlight the three key lessons learned: * Why you must take responsibility for your own care * Why it matters to design systems and processes for and with patients and caregivers * The […]
ICMedOnline’s inaugural podcast features an interview with me about Participatory Healthcare: A Person-Centered Approach to Healthcare Transformation. In the podcast, we talk about the lessons learned from several patient and caregiver stories, including things I personally learned from my husband’s heart attack, as well as Hugo Campos’ story, and a story about the difficulty a […]
Physician’s Practice Journal conducts an annual survey of physician’s use of technology. Gabriel Perna summarizes the results and quotes me in the accompanying article about the increasing use of mobile EHRs. You can find it here
Many Healthcare organizations have had love hate relationship with Social Media given privacy concerns, the belief the that social media is what you do in your spare time and other reasons. In fact many of us can remember when access was blocked for every computer in our organization. You have to meet your patients where […]
This article was posted in Managed Healthcare Executive on January 7, 2015. My EY colleagues Becky Ditmer and Kristen Vennum were co-authors of the article with me. You can find it here.
This article, by Andrea Downing Peck, published in Medical Informatics, is about ways to optimize your patient portal. It quotes Jan Oldenburg frequently.
Recently, with my team at EY, I created a thought leadership piece on Consumer Health Engagement. The essential points are captured in my guest blog on the HFMA site:
I am passionate about the relationship between patients and the healthcare system, and especially interested in the ways that the healthcare system supports patients in taking responsibility for their own health. In particular, I have come to feel that our language about what it means to be a patient may actually encourage passivity more than […]
Earlier this month I had the opportunity to talk with Gabriel Perna an editor at Healthcare Informatics about the opportunities for patient engagement as a part of community health. That resulted in this two-part interview published in Healthcare Informatics: Part 1 Part 2 “We have… to think about how we can engineer teachable moments that […]
In this blog post, James Dias, Founder and CEO of WellBe, discusses why the term “patient engagement” has turned into a buzz-word with insufficient content behind it. He quotes me as saying, “Patient engagement is a long-term journey and a new way of doing business, rather than a destination with an end point. The most […]
On March 25, I spoke on several panels at the Health Information Technology Transformation (IHT2) Summit in San Francisco. This article in Healthcare Informatics highlights the discussion during the Volume to Value panel in the morning. Industry Experts Weigh Volume to Value Transition
Check out the interview in Healthcare IT News on “Smart Data is the Key to Patient Engagement” with those of us who will be speaking on a panel at the Healthcare Business Intelligence Forum, April 16-17 in Washington DC. I’m excited to be on a panel of experts who will discuss ways data can open […]
Many of us have been working to get digital health technology for patients on HIMSS’ radar for nearly a generation. For me, the first step was the first “patient portal” event we held in the Northern California HIMSS chapter in 2005. The agenda that day featured Dr. Kate Christensen and Matthew Holt. They are still […]