Have you ever tried to reconcile the bills from your doctor and the Explanation of Benefits (EOBs) from your insurance company? Frustrating, isn’t it? The provider bills come on monthly cycles; the EOBs come out whenever claims are paid. Often the amounts don’t seem to match and sometimes even the dates of service are off […]

In this podcast, brought to you by RelentlessValueHealth, I talk about my move away from talking about “patient engagement” to talking about “personal health engagement” as well as how we can move toward healthcare transformation by honoring and valuing patient and individual’s perspectives. Listen to the Podcast Now

In this post I talk about some of the lessons learned from the 27 patients featured in the book Participatory Healthcare. I highlight the three key lessons learned: * Why you must take responsibility for your own care * Why it matters to design systems and processes for and with patients and caregivers * The […]

ICMedOnline’s inaugural podcast features an interview with me about Participatory Healthcare: A Person-Centered Approach to Healthcare Transformation. In the podcast, we talk about the lessons learned from several patient and caregiver stories, including things I personally learned from my husband’s heart attack, as well as Hugo Campos’ story, and a story about the difficulty a […]

Physician’s Practice Journal conducts an annual survey of physician’s use of technology. Gabriel Perna summarizes the results and quotes me in the accompanying article about the increasing use of mobile EHRs. You can find it here

Many Healthcare organizations have had love hate relationship with Social Media given privacy concerns, the belief the that social media is what you do in your spare time and other reasons. In fact many of us can remember when access was blocked for every computer in our organization. You have to meet your patients where […]

This article was posted in Managed Healthcare Executive on January 7, 2015. My EY colleagues Becky Ditmer and Kristen Vennum were co-authors of the article with me. You can find it here.

This article, by Andrea Downing Peck, published in Medical Informatics, is about ways to optimize your patient portal. It quotes Jan Oldenburg frequently.

Recently, with my team at EY, I created a thought leadership piece on Consumer Health Engagement. The essential points are captured in my guest blog on the HFMA site:

I am passionate about the relationship between patients and the healthcare system, and especially interested in the ways that the healthcare system supports patients in taking responsibility for their own health. In particular, I have come to feel that our language about what it means to be a patient may actually encourage passivity more than […]

Earlier this month I had the opportunity to talk with Gabriel Perna an editor at Healthcare Informatics about the opportunities for patient engagement as a part of community health. That resulted in this two-part interview published in Healthcare Informatics: Part 1 Part 2 “We have… to think about how we can engineer teachable moments that […]

In this blog post, James Dias, Founder and CEO of WellBe, discusses why the term “patient engagement” has turned into a buzz-word with insufficient content behind it. He quotes me as saying, “Patient engagement is a long-term journey and a new way of doing business, rather than a destination with an end point. The most […]

On March 25, I spoke on several panels at the Health Information Technology Transformation (IHT2) Summit in San Francisco.  This article in Healthcare Informatics highlights the discussion during the Volume to Value panel in the morning. Industry Experts Weigh Volume to Value Transition  

Check out the interview in Healthcare IT News on “Smart Data is the Key to Patient Engagement” with those of us who will be speaking on a panel at the Healthcare Business Intelligence Forum, April 16-17 in Washington DC. I’m excited to be on a panel of experts who will discuss ways data can open […]